All webusers, customers, buyers and anyone using our websites www.gerberafloristbali.com, are requested and required to read the following conditions upon making an order or request of delivery. If you do not agree, do not use this website and do not order. We have our terms set and written here so that everything will be more clear and there will be no misunderstandings. Although we have some strict guidelines, we will be as flexible as much as possible as long as you, the user, is also flexible. We strongly believe in working together in a win-win situation.
By placing an order on this website or when calling our customer services team, you are agreeing to the following terms and conditions:
You must be over 18 to place an order for alcoholic products on the Gerbera Florist Bali website. By placing an order, you confirm that you or the recipient of an alcohol gift are over the age of 18.
Christmas Day Voucher
Voucher code for order that will delivery for Christmas day, Dec 25. Please follow this term:
Order must done before Christmas Day December 25 (include payment).
This voucher valid for all items.
Order Acceptance Policy
All orders received are subject to acceptance by Gerbera Florist Bali and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.
Changes to Your Order
If you wish to change your order, please do so via the My Account area of the Gerbera Florist website. We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. Please note that once orders have been 'assigned to production', no changes can be accepted.
For peak season (Valentine's Day and Mother's Day), we are unable to guarantee to accept changes to orders within 72 hours of the intended delivery date.
Cancelling Your Order
Orders can normally be cancelled up to 48 hours before the intended delivery date. You can cancel your order via the My Account area of the Gerbera Florist Bali website or by phone to our customer services. Please note that once orders have been 'assigned to production', orders cannot be cancelled. Please note that once orders have been 'assigned to production', no changes can be accepted.
For peak season (Valentine's Day and Mother's Day), we are unable to guarantee to cancel orders within 72 hours of the intended delivery date.
Our website has a secure, so we encourage you to place your orders online. For full information related to our delivery-related policies, please see our billing system page.
Transfer Terms & Conditions
The amount transfered should be exactly the same as Total Price to the last 2 digits.
Enter your "ORDER ID" as a reference in ATM or news in e-banking/m-banking.
Gerbera Florist Bali will not be held responsible or liable for any aborted issuance of order due to inaccurate transfered amount and/or transfer exeeding time limit.
For order that are canceled due to inaccurate transfer amount or exeeded time limit, refund takes up to 3-5 days working days.
After completing transfer, confirm your payment on Payment Confirmation page.
Flower Availability & Substitution
All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, and the substitution is significant, we will try to contact you via email. If you wish to discuss the substitution we have made, please contact our customer services team. Please note that foliage and sundries (including vases) may be substituted without notice.
If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution.
Although we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged. If the recipient receives damaged flowers, please contact us immediately so that we can arrange one of the following:
re-send on the next available delivery date, or
Other Important Delivery Information
To enable us to contact you regarding a problem with your order, please make sure that you have provided a valid email address and/or contact telephone numbers.
Please ensure that someone is available at the delivery address to receive the delivery.
In the event of a delivery problem, if we are able to, we will try and contact the customer to try to resolve the issue.
In rare circumstances, our drivers are unable to deliver an order. This may be due to problem with the delivery vehicle. We ensure that these occurrences are minimised, but in the event that we are unable to deliver the order owing to circumstances that are within our control, we will contact you immediately via email or phone to arrange a redelivery and refund the original delivery charge. We reserve the right to provide additional compensation in the form of a discount off a future purchase from www.gerberafloristbali.com. No other form of compensation is accepted.
To ensure a successful delivery, please ensure that the delivery address is accurate and complete. If possible, please provide additional delivery instructions to help the delivery driver to find the recipient's address.
We cannot be held responsible for failed deliveries that result from a problem with the address and/or postcode you provide at the time of order placement, if the delivery was refused by the recipient or the fact that the recipient no longer lives at the address provided.
We are not responsible for any other costs incurred by the customer due to failed deliveries.
We offer a number of timed delivery options. However, please note that other than these standard delivery options, we are unfortunately unable to make deliveries within customer-specified time periods.
We offer FREE delivery cost for send flower to all area accross Bali. Same day or next day delivery, other special date for your loved one, the cost is FREE. Please ensure that the delivery address is accurate and put local phone number of recepient to make your order delivered on time.
Deliveries to Businesses, Hospitals, Universities
To ensure deliveries are successful, we recommend choosing a timed delivery option especially during peak periods (Christmas, Valentines Day and Mothers Day).
In some circumstances, for example, when delivering to some business addresses, hospitals or universities, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control. In this case, we will deliver to the reception area or post room and (where possible) obtain a signature from the receptionist (or equivalent). This signature will be our record of delivery.
To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department name, floor number, etc.
Hospital-specific Delivery Issues
Deliveries to hospitals are often problematic as patients move from ward to ward, or are discharged. In addition, many hospitals do not accept flower deliveries due to health & safety restrictions.
It is for this reason that we no longer recommend that flowers are delivered to a hospital. If an order is placed for delivery to a hospital and the delivery is not successful, we reserve the right to not refund or resend the order.
University-related Delivery Issues
Due to the size of university campuses, it can often be difficult to locate recipients at universities. We are therefore not able to deliver to recipients themselves and will always deliver to the university postroom or reception. Please ensure that you include enough information for the postroom/reception staff to be able to locate the intended recipient of the flowers. We are not liable for the non-delivery of flowers to recipients at universities as we have no control of the delivery once it reaches the postroom/reception.
Other Business Address Delivery Issues
If you wish to order flowers for delivery to a business address, we recommend that you use one of our timed delivery services (where available) to ensure delivery is made within office hours.
In the event that our standard delivery option is chosen for a business address and a delivery between 8.00 a.m and 6.30 p.m. fails owing to the recipient not being available, or the business being closed, we will not accept any liability for the non-delivery and reserve the right to charge an additional production and delivery charge for any subsequent redelivery. If you decide to cancel the order instead of arranging a redelivery, we reserve the right to deduct a cancellation fee from the refund value.
Our Guarantees and Promises
Because our flowers are sourced directly from growers and auctions, are flowers are normally sent out in bud form meaning they will last longer with the recipient. In the few cases where the flowers are not delivered fresh, please do let us know and we will replace them free of charge.
Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left our flower emporium, but sometimes flowers do get damaged in transit. Should this occur, please contact us so what we can arrange a replacement bouquet. Please note that it may be necessary to return the original product in order to receive the refund, or in most cases sending us a photo of the damaged item should suffice.
In the event of non-delivery on the selected delivery date, we will either refund you in full or redeliver your order - it is your choice, just let us know.This does not apply for postal flower orders which are not guaranteed for delivery on a specific date.
In the event of a late delivery where you have chosen our AM or other specific timed delivery service, we will refund your order in full. You keep the flowers though. It is our loss for not fulfilling on our promise to deliver on time. Please note that banks might take 3-5 days to refund the amount on your card.
We and our courier partners are human. If we fail to deliver your order we will refund you the full amount. Please note that banks might take 3-5 days to refund the amount on your card.