You are most welcome to take a picture of the flowers and send the picture with by email or call (included in Contact Us) page. Upon receipt of the picture of the flowers we will contact you and work closely with you to find a solution that leaves everyone happy. However, we must emphasise that the picture of the flowers must be received within 24 hours of the flowers being delivered.
If it is deemed to be the case that we both agree that the flowers were not up to our very high standards you will be offered either:
An opportunity of us to deliver a new bunch of flowers with an apology note attached.
A full refund for the amount of the purchase – usually within 3-5 days of the issue being settled.